Position Information

Branch:           Downtown

GENERAL STATEMENT OF DUTIES:

FLSA Status:   Non-Exempt (hourly) Part-Time

Job:     Grade II

Min: $7.60  Mid: $9.50       Max: $11.40

Reports to:     Membership Director

  • The position of Member Engagement Assistant (Front Desk) is a part-time position located Downtown & the Ponds. This position works in direct contact with current and potential members.  Primary duties are, but not limited to, being a source of information to both current and potential members, processing program registrations and memberships, and processing cash and non-cash transactions.

PRINCIPLE ACTIVITIES:

  • Greet members and guests.
  • Conducting tours of the Wellness Center.
  • Knowledgeable of YMCA departments and programs.
  • Answering inquiries, both in person and over the phone.
  • Knowledgeable regarding fees: class, joining, and program.
  • Ability to change account status and charge necessary fees.
  • Ability to accept and record all payments (cash/check/credit card).
  • Responsible for keeping up to date with procedures by reading the Front Desk Journal at the start of every shift.
  • Run nightly close out and balance with cash, checks, and credit cards while ensuring till is left at nightly balance amount.
  • Ensure nightly close out envelope is secured in safe.
  • Ensure doors and cabinets are locked and keys are secured in safe.
  • Assist Members/Program members with program registration(s).
  • Ability to address ALERTS with members in a discreet manner.
  • Answer member questions regarding account information.
  • Perform varies cleaning duties as assigned.
  • Resolve member complaints and issues.  If necessary, properly refer them to appropriate supervisor or director.
  • Attend and participate in monthly staff meeting.
  • Perform other related duties as assigned by management

ABILITY TO:

  • Set an example for the members by displaying YMCA Core Values: caring, honesty, respect, and responsibility.
  • Establish and maintain cooperative relationships with members, staff, and others contacted in the course of the work.
  • Exercise good judgment, flexibility, creativity, and sensitivity in response to changing situations and needs.
  • Communicate clearly and concisely, orally and in writing.

SPECIAL REQUIREMENTS:

CPR/AED Certified (child and adult) Certification opportunities available after hire. Completion of mandatory on-line courses within 14 days of hire.

COMPUTER SKILLS:

Proficient in the Windows Environment, emphasis on Word and Excel.

Education

High School diploma or currently enrolled.

Physical Demands

Carrying _X_                Kneeling_X_                 Pushing_X_                  Sitting_X_

Climbing_X_                  Lifting_X (min 25 lbs)_  Running_X_                Stooping_X_

Crouching_X_               Pulling_X_                    Standing_X_                 Walking_X_

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