Membership Engagement Assistant

                       

Branch:           Downtown

GENERAL STATEMENT OF DUTIES:

FLSA Status:   Non-Exempt (hourly) Part-Time                             

Job:     Grade II

Min: $7.60  Mid: $9.50       Max: $11.40

Reports to:     Membership Director                                                                 

  • The position of Member Engagement Assistant (Front Desk) is a part-time position located Downtown & the Ponds. This position works in direct contact with current and potential members.  Primary duties are, but not limited to, being a source of information to both current and potential members, processing program registrations and memberships, and processing cash and non-cash transactions. 

PRINCIPLE ACTIVITIES:

  • Greet members and guests.
  • Conducting tours of the Wellness Center.
  • Knowledgeable of YMCA departments and programs.
  • Answering inquiries, both in person and over the phone.
  • Knowledgeable regarding fees: class, joining, and program.
  • Ability to change account status and charge necessary fees.
  • Ability to accept and record all payments (cash/check/credit card). 
  • Responsible for keeping up to date with procedures by reading the Front Desk Journal at the start of every shift.
  • Run nightly close out and balance with cash, checks, and credit cards while ensuring till is left at nightly balance amount.    
  • Ensure nightly close out envelope is secured in safe.
  • Ensure doors and cabinets are locked and keys are secured in safe.
  • Assist Members/Program members with program registration(s).
  • Ability to address ALERTS with members in a discreet manner.
  • Answer member questions regarding account information.
  • Perform varies cleaning duties as assigned.
  • Resolve member complaints and issues.  If necessary, properly refer them to appropriate supervisor or director.
  • Attend and participate in monthly staff meeting.
  • Perform other related duties as assigned by management

ABILITY TO:

  • Set an example for the members by displaying YMCA Core Values: caring, honesty, respect, and responsibility.
  • Establish and maintain cooperative relationships with members, staff, and others contacted in the course of the work.
  • Exercise good judgment, flexibility, creativity, and sensitivity in response to changing situations and needs.
  • Communicate clearly and concisely, orally and in writing.

SPECIAL REQUIREMENTS:

CPR/AED Certified (child and adult) Certification opportunities available after hire. Completion of mandatory on-line courses within 14 days of hire.

COMPUTER SKILLS:

Proficient in the Windows Environment, emphasis on Word and Excel.

Education

High School diploma or currently enrolled.

Physical Demands

Carrying _X_                Kneeling_X_                 Pushing_X_                  Sitting_X_

Climbing_X_                  Lifting_X (min 25 lbs)_  Running_X_                Stooping_X_

Crouching_X_               Pulling_X_                    Standing_X_                 Walking_X_

Mission Advancement: Accepts and demonstrates the Y’s values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fundraising.

Collaboration: Works effectively with people of different backgrounds, abilities, opinions and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person’s point of view and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.

Operational Effectiveness: Makes sound judgments and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans work and actively participates in meetings. Follows budgeting policies and procedures, and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members. Personal Growth: Pursues self-development that enhances job performance. Demonstrates an openness to change, and seeks opportunities in the change process. Accurately assesses personal feelings, strengths and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.

Certified Personal Trainer

Job Title:         Certified Personal Trainer     

Branch:           DT/Ponds

FLSA Status:   Non-Exempt (Hourly), Part-Time

Reports to:      Wellness Director       

Revised:           May 20, 2020              

Job (CPT):      Grade  Min    Mid      Max                                Job: (PT):        Grade  Min            Mid      Max

                         3         8.36   10.45  12.54                                           7                 18.29                  22.86    27.43  

GENERAL STATEMENT OF DUTIES:

Under the supervision of the Wellness Director, the Personal Trainer is responsible for educating, motivating and designing safe and effective exercise programs that are appropriate for their clients’ training routines.  As floor staff they are responsible for maintaining the Wellness Center, cleaning equipment, conduction new member orientations and assisting members. In both positions they are responsible for engaging with members to deepen their understanding of our philanthropic work.

PRINCIPLE ACTIVITIES:

  • Interacts with a positive attitude towards members and clients.
  • Demonstrate proficiency in performing and teaching safe and effective exercise techniques.
  • Monitors client’s progress with appropriate documentation.
  • Applies appropriate program design in establishing client-training routines.
  • Perform intakes including obtaining member consent form, health history questionnaire and getting physician clearance if necessary.
  • Contacts potential clients in a timely fashion and maintains accurate paperwork including all clearances, signatures etc.
  • Assumes full responsibility for scheduled appointments and begins each session on time.
  • Communicates to the Wellness Director any new clients obtained on their own.
  • Take blood pressure and resting heart rate of new members.
  • Promote wellness programs and enforce all YMCA policies.
  • Proper cleaning of equipment and other duties including vacuuming and refilling bottles.
  • Ensure member safety by continuously scanning the area and making necessary adjustments. 
  • Apply risk management training if necessary.
  • Follow all policy concerning personal appearance and dress code.
  • Attends mandatory staff meetings.
  • Collection of used linens, launder and take to appropriate areas.
  • Respond to participant feedback and requests for information.
  • Must work a minimum of 2 floor shifts per week to be able to accept clients.
  • Perform other related duties as assigned by Wellness Director, CEO and other directors.

 

ABILITY TO:

  • Set an example for the participants by displaying the YMCA Core Values of caring, honesty, respect, and responsibility.
  • Establish and maintain cooperative relationships with members, staff and others contacted in the course of the work.
  • Exercise good judgment, creativity, and sensitivity in response to changing situations and needs.
  • Must possess a professional image and have the ability to provide positive feedback, motivation and encouragement. Must be flexible and adaptable in order to accommodate their clients’ needs and wants. The Personal Trainer must be able to set an excellent example of health, fitness and provide continuity in member service.
  • Communicate clearly orally and in writing.

Physical Demands:

 

Carrying _X_                Kneeling_X_                 Pushing_X_                  Sitting_X_

Climbing_X_                 Lifting (min 30 lbs)_X_ Running_X_                 Stooping_X_

Crouching_X_              Pulling_X_                    Standing_X_                Walking_X_

 

 

SPECIAL REQUIREMENTS:

  • Personal training certification such as ACE, AFAA, NASM, ACSM or other nationally recognized certification.
  • CPR/AED Certified (adult & child)
  • Online HIPAA training

EDUCATION:

  • High School Diploma or equivalent.

Wellness Advisor

Job Title:             Wellness Advisor

Branch:               Downtown & Ponds

FLSA Status:        Non-exempt (hourly) Part-Time

Reports to:           Wellness Director                                      Grade                 Min      Mid                                                                        Max

Revision Date:      12 May, 2020                                             I                      7.25            9.06                                                                        10.88

 

GENERAL STATEMENT OF DUTIES:

Under the supervision of the Wellness Director, the Wellness Advisor is responsible for maintaining the Wellness Center, conducting New Member Orientations, monitoring the Wellness Rooms, assisting and attending to members, ensuring a clean and safe environment and other assorted shift duties. 

 

PRINCIPLE ACTIVITIES:

  • Perform intakes including obtaining member consent form, health history questionnaire and getting physician clearance if necessary.
  • Take blood pressure and resting heart rate of new members.
  • Discuss available training programs.
  • Schedule training appointments.
  • Promote wellness programs and enforce all YMCA policies.
  • Ensure the members are in a safe environment by continuously scanning the area and making necessary adjustments. 
  • Proper cleaning of equipment.
  • Perform shift duties including but not limited to vacuuming and filling/cleaning bottles.
  • Collection of used linens, launder and take to appropriate areas.
  • Monitor locker rooms and wellness rooms.
  • Apply risk management training if necessary.
  • Respond to participant feedback and requests for information.
  • Perform other related duties as assigned by Wellness Director and other supervisors.

 

ABILITY TO:

  • Set an example for the participants by displaying the YMCA Core Values of caring, honesty, respect, and responsibility.

Family Center Update

The Summerville Family YMCA is committed to its mission of
social responsibility. As a result of this unprecedented pandemic and in line with
direction provided by health experts and government officials, the Y does not
plan to reopen before Monday, May 4. We will continue to evaluate
this date as the situation changes and more information is provided.

While the facilities remain closed to the public, each family
center’s staff has been working diligently to improve facilities and programs to
enhance the member experience. 

Our staff and volunteers are working to deliver our mission
throughout our community. Partnering with Lowcountry Food Bank, we will continue
to provide free meals to local families. Food distribution will be on Thursday,
April 2 from 1 to 3 pm at our Oakbrook Family Center located at 900 Crosscreek
Drive in Summerville.

We are working to provide more resources for our members
virtually to help you reach your fullest potential.  For inspiration, motivation, education, family
games and so much more, please visit our website as well as social media platforms.

Please stay with us.  We will recover. We are committed to
being the cornerstone of our community and together, we will navigate through
this challenging time.

Be safe. Be strong. Stay
with us.

Your Membership Makes a Difference

We are living in a constant state of change. While so many uncertainties and unknowns, one thing remains constant—we are stronger together.  And, we are thinking of you.

The health of our community is our top priority.  We are here to continue to serve you.  Right now, we aren’t able to gather in-person, but we are adapting together.

We are committed to offering inspiration, encouragement, support and workouts through our social media platforms.  We are moving, engaging and sharing inspirational testimonials. 

For the health and safety of our community and our team, our family centers are closed.  We continue to support those who are on the frontlines of the fight against this virus and are supporting the most vulnerable among us.

We are working on opening our facilities to provide childcare for children of healthcare workers, first responders and other essential personnel.  We are providing free meals to children 18 and younger.  We are also partnering with the American Red Cross to coordinate blood drives as reserves steadily deplete.

We are proud to be able to meet these pressing community needs but we need your help. Specifically, we are asking you to stay with us.

Your YMCA membership is more than access to a building.  Your Y membership is about making connections and building relationships.  It’s about ensuring everyone—no matter who they are or where they come from—receive the support they need to reach their full potential. It’s about making your contribution to a stronger community.  And, we need you now more than ever.

The Summerville Family YMCA will be here for you and our community when the tough work of recovery begins.  Together, we will be able to sustain our organization.

Please stay with us.  We will recover. We are committed to being the cornerstone of our community and together, we will navigate through this challenging time.

Be safe. Be strong. Stay with us.

Summerville Family YMCA providing free meals for Lowcountry families

The Summerville Family YMCA and the Lowcountry Food Bank have teamed up to make sure local families stay fed during this time of need.

The YMCA will give one box filled with nutritious, shelf-sustainable food to each family.

“During this time of uncertainty, we continue to serve our community,” said Andrea Dorman, Family Program Director at the Summerville Family YMCA.

The distribution will take place on Friday, March 27, from 1 p.m. to 3 p.m. at the Oakbrook YMCA Family Center at 900 Crosscreek Drive in Summerville.

The support effort is one of many ongoing across the state amid the COVID-19 pandemic.

Virtual Workouts!

We are excited to offer these virtual workout platforms for our Y family members. Each option has a variety of workouts for all ages and ability levels! Stay active and healthy.

Summerville Family YMCA YouTube: https://www.youtube.com/channel/UC-29rsZt1s76XiG_I4HP2uQ

Les Mills At Home Workouts: https://watch.lesmillsondemand.com/at-home-workouts

YMCA 360: https://www.youtube.com/channel/UCOGt_IpceP_xQhhCMCrut_A

Summerville Family YMCA to open Monday, April 13

We deeply appreciate your understanding and patience as we navigate the challenging circumstances related to COVID-19. While there are so many uncertainties, one thing remains constant—we are stronger together. And, we are thinking of you. The health of our community is our top priority. We are here to continue to serve you. 
 
The Summerville Family YMCA plans to open on Monday, April 13. This decision was made based on continuing developments of the pandemic. This date will remain flexible as the situation changes daily.
 
Starting Monday, April 13, we plan to maintain normal hours of operation. Members will have access to:
 
  • Wellness centers
  • Cardio rooms
  • Indoor swimming pool
  • Basketball court
  • Sports fields
  • Social spaces
 
In-person group exercise classes, child development and sports programs remain suspended.
 
We are committed to being there for you and our community. During this time, we need you more than ever. We, respectfully, ask that you keep your membership active. Your support will allow for us to continue to deliver support for our community, our friends and our families.
 
Our Y continues to provide services such as food distribution, community need responses, family resources and so much more.
 
We will continue to offer motivation, encouragement, support and workouts through our social media platforms. We are moving, engaging and sharing inspirational testimonials. 
 
The Summerville Family YMCA is here for you and our community when the tough work of recovery begins. For more information, please call 843-871-9622 Monday-Friday between the hours of 10am-2pm.
 
Be safe. Be strong. Stay with us.
 
Summerville Family YMCA
 

Wellness Director

Job Title:         Wellness Director

Branch:           Downtown

FLSA Status:  Full-Time, exempt                                 Job:     Grade  Min           Mid          Max

Reports to:     Executive Director                                            PL1      $35,568   $39,406  $43,245

Revision Date: March 11, 2020

Minimum Requirements

The employee is required to take the required YMCA on-line training courses within 30 days of hire. Employee must also be CPR certified (adult & child).

General Function

Under the direction of the Executive Director, the Wellness Director should be a dynamic, highly motivated individual tasked to cater to a diverse population as well as provide staff leadership and development in the areas of wellness, group exercise, and personal training.

The Wellness Director will be challenged to provide a successful track record in fiscal management and the execution of innovative wellness programs. This individual must successfully integrate efforts throughout the areas of Healthy Living; Youth Development and Social Responsibility; increase membership through new member acquisition and retention of existing members, and drive revenue through personal and group training and wellness program sales.

The Wellness Director must have refined verbal and written communication skills to effectively communicate with all levels of management, staff, members, volunteers, and guests. The Wellness Director will be required to work flexible hours, especially during peak times of facility usage that include some weekends and holidays.

Duties & Responsibilities

ESTABLISH AND IMPLEMENT A DEPARTMENT PLAN:

⦁Implement wellness, group exercise and personal training programs that promote retention of existing members and engage new members. Direct staff to support health and wellness initiatives to achieve retention goals.

⦁Analyze data, systems and processes to recognize growth and retention opportunities within the Wellness department. Work with the Membership Director to maximize the experience for new members. Drive revenue through the sales of personal training, group training, and wellness programming.

⦁Ensure proper implementation of wellness floor schedules and procedures to provide maximum opportunities for member/staff connections. Collaborate and work effectively with all departments to achieve desired results.

⦁Identify and employ best practices in systems and technology to support effective management of the Wellness department. Utilize available technology, reporting tools and data that enhance wellness participation and member retention.

⦁Communicate equipment repair and maintenance needs with Executive Director to ensure all equipment is in proper and efficient working order at all times.

⦁Monitor daily operations to adhere to all safety standards and policies. Ensure all staff are current with required certifications.

  • Evaluate group fitness schedule for usage and make needed changes to schedule.

GROW AND RETAIN MEMBERSHIP:

⦁Create and implement wellness and lifestyle programs, personal training and group exercise participation through product knowledge and interactions with existing and potential members. Collaborate with department leads to maximize enrollments in program registration.

BUILD AND MANAGE A GREAT STAFF TEAM:

⦁Recruit, select, develop and retain appropriate skill depth level for the department. Supervise department staff. Support training and career succession plan for staff team.

⦁Provide leadership through established performance goals and standards, regular assessment of group fitness and training staff performance including performance evaluations, and staff meetings. Communicate expectations to all staff.

PREPARE AND MANAGE THE BUDGET:

⦁Collaborate with the Executive Director to plan and manage the Wellness budget. Control payroll and department purchasing costs within the budget and financial guidelines.

MISSION:

⦁Promote and represent the mission and core values of the Summerville Family YMCA.

Qualifications

  1. Bachelor degree from a four-year college/university in health sciences, wellness, kinesiology or related field of study preferred.
  2. 2-year degree with at least 2 years of related work experience.
  3. High School diploma with at least 4 years of related work experience.
  4. ACSM, NSCA, CPR/AED and First Aid certifications required.
  5. Minimum 3-years management experience overseeing wellness, group exercise, personal training programs essential, YMCA experience preferred.
  6. Microsoft Office proficiency required.
  7. Must have exceptional interpersonal and communication skills.
  8. Demonstrated ability to train, mentor and develop staff.
  9. Demonstrated skills in sales, fundraising, public relations and programming for wellness initiatives.

Physical Demands

Carrying _X_               Kneeling_X_                 Pushing_X_                  Sitting_X_

Climbing_X_                Lifting_X (min 25 lbs)_ Running_X_                 Stooping_X_

Crouching_X_             Pulling_X_                    Standing_X_                Walking_X_

Executive Director

Position:                Executive Director

FLSA Status:           Exempt (Full-time)

Branch:                  Downtown

Reports to:            CEO                        Job:   Min              Mid              Max

Revision Date:       03-03-2020                     $36,000       $42,985.24          $49,970.47

POSITION SUMMARY:

This position reports directly to the President/CEO. The Executive Director is responsible for the overall administration of the branch including fiscal management, membership and program development, facility management meeting the highest quality standards, financial development and annual support, board/volunteer development partnering with board members, staff development leading a team and advocating for the Y at the highest level in our community.

Qualified candidates will have a bachelor’s degree as well as three+ years of executive management experience (YMCA preferred). The selected candidate will have a proven record of successful operations management, excellent analytical skills, and a demonstrated ability to manage the scope and diversity of responsibilities. Qualifications preferred but not required include certification as a Multi Team or Branch Leader, an in depth understanding of the YMCA’s mission, professional experience in YMCA programs, and a proven ability in community and government relations.

ESSENTIAL FUNCTIONS:

Financial Development

  • Collaborate with the Association Office and Board to fully engage community leaders, corporations, members, staff and volunteers in a successful Annual Campaign.
  • Actively participate and be a leader in Special Event fundraising efforts.
  • Focus on identification, cultivation, and closing formal requests to capable sources of major gifts.
  • Achieve 100% Board Giving and high levels of staff participation in Annual Campaign.
  • Establish and attain goals for special events and work closely with Senior Director, Philanthropy and Strategic Initiatives for grant acquisition(s).

Board Development

  • Serve as Executive and principal staff person to the Board.
  • Identify and engage key influential leaders as Board Members and help them to embrace the Mission.
  • Develop active Board Committees where board members and community volunteers can help drive our mission and impact deep into our community.

Staff Development

  • Develop and promote a member-focused staff culture based on relationship building, active listening and service above self.
  • Insure that all personnel policies and procedures are adhered to within the Family Center.
  • Maintain current job descriptions, complete timely performance evaluations of all staff, and ensure that payroll and personnel information is accurate and submitted on a timely basis.
  • Develop, implement and maintain personal development and recognition plans for staff.
  • Develop and implement staff training activities throughout the year for designated department directors; monitor and suggest trainings for department directors as appropriate.
  • Work closely with the Human Resources Director in all areas of staff development as outlined above.

Fiscal Management

  • Develop, manage and achieve the annual operating budget for the Family Center.
  • Implement strategies to grow membership and program enrollment through successful marketing campaigns, high quality programs and great customer service.
  • Continually look for ways to incorporate more efficient operating practices.
  • Display a high level of fiscal competence through accurate budget forecasting and variance reporting.

Program and Membership Operations

  • Develop and create a relationship-centered, sustaining experience between individuals and the Y.
  • Ensure that the member experience is at the center of everything we do.
  • Routinely evaluate program and service quality and institute corrective action when necessary.
  • Adapt to the needs of our community when necessary.
  • Maintain a clean, safe facility that lends itself to great customer service.
  • Guarantee high quality equipment and supplies for our members to enjoy.
  • Create and maintain an atmosphere that values diversity and inclusion.
  • Work directly with the Directors to implement and maintain quality programs.
  • Works directly with the Marketing Director to develop promotional plans for various programs.

Community Development

  • Leverage community leadership and connections to position the YMCA as the leading human development organization.
  • Identify and engage with leaders and groups within the service community to tell the Y Story and discern optimal partners related to our three (3) areas of focus (Youth Development, Healthy Living and Social Responsibility).


General

  • Maintain facility, equipment and vehicles according to State and Federal regulations and YMCA standards, preventative maintenance plans and facility action plan.
  • Monitor and control systems, practice and training as it relates to risk management and safety for participants/employees especially child abuse reporting policies and procedures; working closely with the Human Resources Director in this regard
  • Manage association-wide projects when needed.
  • Must attend all Finance and Board meetings as scheduled.
  • Ability to participate in Task Force Groups for the Association.
  • Any other duties as required by supervisor.

EDUCATION, TRAINING & EXPERIENCE

  • Qualified candidates will have a Bachelor’s Degree
  • Three (3) + years of executive management experience (YMCA preferred)
  • Proven record of successful operations management
  • Excellent analytical skills and a demonstrated ability to manage the scope and diverse responsibilities.
  • Certification as a Multi-Team or Branch Leader is a definite plus including in-depth understanding of the YMCA’s mission, professional experience in YMCA programs and a proven ability in community and government relations

     YMCA COMPETENCIES (MULTI-TEAM OR BRANCH LEADER):

  • Mission and Community Oriented: Reinforces YMCA values within the organization and the community. Develops strategies to ensure staff and volunteers reflect the community. Effectively communicates the benefits and impact of the YMCA’s efforts for all stakeholders. Implements effective systems to develop volunteers at program, fundraising and policy leadership levels.
  • People Oriented: Serves as a community leader building collaborations based on trust and credibility to advance YMCA mission and goals. Builds and nurtures strategic relationships to enhance support for the YMCA. Communicates for influence to attain buy-in and support of goals. Provides tools and resources for the development of others.
  • Results Oriented: Assigns clear accountability and ensures continuous improvement. Involves members and community in the development of programs and activities. Integrates multiple thinking processes to make decisions. Ensures execution of plans. Secures resources and support for all philanthropic endeavors. Institutes sound accounting procedures, investment policies and financial controls.

Personal Development Oriented: Anticipates challenges that can sidetrack or derail growth and personal learning. Fosters a learning environment by embracing diverse abilities and approaches.  Creates a sense of urgency and positive tension to support change.

Disclaimers

  • Must complete successful criminal background check and drug screening.
  • All of the above duties and responsibilities are essential job functions subject to reasonable accommodation.  The YMCA promotes an equal employment opportunity work place which includes reasonable accommodation of otherwise qualified disabled applicants and employees.  Please see your manager should you have any questions about this policy or these job duties.

This job description may not be all-inclusive and employees are expected to perform all other duties as assigned and directed by management.  Job descriptions and duties may be modified when deemed appropriate by management.

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