Position Information

REPORTS TO: Member Engagement Supervisor

FLSA Status: Non-Exempt (hourly) Part-Time

BRANCH: Ponds (Nights/Weekends)

Grade / Min / Mid / Max

II / $7.60 / $9.50 / $11.40

GENERAL REQUIREMENTS:

The position of Member Engagement Assistant (Front Desk) is a part-time position located Downtown & the Ponds. This position works in direct contact with current and potential members. Primary duties are, but not limited to, being a source of information to both current and potential members, processing program registrations and memberships, and processing cash and non-cash transactions.

PRIMARY RESPONSIBLITIES:

  • Greet members and guests.
  • Conducting tours of the Wellness Center.
  • Knowledgeable of YMCA departments and programs.
  • Answering inquiries, both in person and over the phone.
  • Knowledgeable regarding fees: class, joining, and program.
  • Ability to change account status and charge necessary fees.
  • Ability to accept and record all payments (cash/check/credit card).
  • Responsible for keeping up to date with procedures by reading the Front Desk Journal at the start of every shift.
  • Run nightly close out and balance with cash, checks, and credit cards while ensuring till is left at nightly balance amount.
  • Ensure nightly close out envelope is secured in safe.
  • Ensure doors and cabinets are locked and keys are secured in safe.
  • Assist Members/Program members with program registration(s).
  • Ability to address ALERTS with members in a discreet manner.
  • Answer member questions regarding account information.
  • Perform varies cleaning duties as assigned.
  • Resolve member complaints and issues. If necessary, properly refer them to appropriate supervisor or director.
  • Attend and participate in monthly staff meeting.
  • Perform other related duties as assigned by management.

ABILITY TO:

  • Set an example for the members by displaying YMCA Core Values: caring, honesty, respect, and responsibility.
  • Establish and maintain cooperative relationships with members, staff, and others contacted in the course of the work.
  • Exercise good judgment, flexibility, creativity, and sensitivity in response to changing situations and needs.
  • Communicate clearly and concisely, orally and in writing.

SPECIAL REQUIREMENTS:

CPR/AED certification (child and adult) required within 3 months of hire. Completion of all mandatory online courses is required in order to be allowed to work.

COMPUTER SKILLS:

Proficient in the Windows Environment, emphasis on Word and Excel.

Education

High School diploma or currently enrolled.

Physical Demands

  • Carrying
  • Kneeling
  • Pushing
  • Sitting
  • Climbing
  • Lifting (min 25 lbs)
  • Running
  • Stooping
  • Crouching
  • Pulling
  • Standing
  • Walking
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